Visiting Us

Your appointments at the Durham Regional Cancer Centre (DRCC)  

Last reviewed: August 11, 2021

Being told you have cancer may make you feel worried and scared. We understand your first visit to the DRCC can also make you feel this way. There is a lot to learn when you first get started with your cancer care and treatment. Your questions and concerns are important to us. You will meet many members of your healthcare team.  You are the most important member of this team. We encourage you and your family member/partner-in-care to be involved in your care.  For more information about care and treatment, read the Your Guide to the Durham Regional Cancer Centre booklet. 

Impact of the COVID-19 Pandemic

During the COVID-19 pandemic, the Durham Regional Cancer Centre has remained open, continuing to provide cancer care and treatments. We have safety measures in place to support you, your family members/partners-in-care and our staff.  

What to expect for your appointments

  • Some of your appointments may be rescheduled.
  • Some of your appointments may be scheduled as a telephone or video appointment. 
  • You may wait longer during appointments.
  • You may see different members of the healthcare team.
  • You will continue to receive excellent care from your healthcare team.

Visitor restrictions

Lakeridge Health, and the Durham Regional Cancer Centre continue to restrict visitors in the hospital. This includes your family members/partners-in-care. Visitor restrictions are in place to keep you and your healthcare team safe. Restrictions have changed in some areas of the hospital. They need to remain in place in the cancer centre because we do not have the space for safe physical distancing. Our patients may be eligible to bring 1 family member/partner-in-care with them to specific appointments. Your healthcare team will tell you if you are eligible to bring a family member/partner-in-care to an appointment.  Talk to a member of your healthcare team if you have questions or concerns about this. We encourage you to invite your family member/partner-in-care to participate in any telephone or video appointment scheduled for you. 

 Keeping yourself and others safe when you come for an appointment  

When you come for an appointment:

  1. You will be asked COVID-19 screening questions at the hospital entrance. It is important you answer these screening questions truthfully. This allows your healthcare team to safely plan for the next steps in your care and treatment. 
  2. Clean your hands with hand sanitizer often. 
  3. Wear a mask at all times.
  4. Do not eat or drink while you are in the hospital/cancer centre. Talk to a member of your healthcare team if you have questions about this. 
  5. Keep a 2 meter distance between you and others.
  6. You need to check in at one of the cancer centre computers.
  7. If you are feeling unwell, please call a member of your healthcare team before you come for your appointment. Call 1-866-338-1778 / 905-576-8711 and use the extension number you were given by your nurse or  physician's clerk. You can also call the main receptionist at extension 33282. 

For more information, read our keeping you safe during the COVID-19 pandemic handout. 

If you need a COVID-19 test, see this handout with a list of COVID-19 assessment (testing) centres in the Central East.

Helpful information

Parking at the Durham Regional Cancer Centre

Parking is available:

  • On the north side of the hospital on Hospital Court
  • On the south side of the hospital at the end of Parkwood Court

Bring the ticket you get from the machine when you enter the parking garage with you into the hospital. You will need to pay a fee before you leave the parking garage. Payment can only be made by credit or debit card. Pay stations are located in the main lobby of the hospital and in the parking garages. The first 1/2 hour of parking is free. If you are coming to the cancer centre for regular appointments, buying a 5 or 10 exit pass will save you money on the daily parking rate. You may also want to call the Parking Office to ask about a monthly parking pass. 

You can call the Parking Office at 905-576-8711 or 1-866-338-1778 at extension 33707.

If you are unable to walk from the parking garage, your driver can drop you off at the fron of the Cancer Centre on Parkwood Court (south side of the hospital).

You may be able to claim your parking and transportation costs as a medical expense on your taxes.  

Finding the Durham Regional Cancer Centre

If you parked in the south garage on Parkwood Court, continue along Parkwood Court until you reach the third entrance. This is the entrance to the cancer centre.

If you parked on Hospital Court, enter the hospital through the revolving doors and follow the hallway into the main lobby (retail food court/Tim Horton's area). Continue past the escalators and turn left in the next hallway. Continue through the set of double doors into C-Wing. This is the main floor of the cancer centre.