Visiting Us

Kathy Ervine

Your First Appointment

Being told you have cancer may make you feel worried and scared. We understand that your first visit to the Durham Regional Cancer Centre can also make you feel this way. There is a lot to learn when you first get started with your cancer care and treatment. Your questions and concerns are important to us. Please talk to a member of your healthcare team about them..  While at the cancer centre, you will meet many members of your healthcare team.. You are the most important member of this team. We encourage you and your family member/partner-in-care to be involved in your care.

For your first appointment, you will check in at the main floor reception desk. After you check in, you may be called to have blood work done. This will only happen if your doctor has ordered blood work. You will then be called by a member of your health care team for your appointment.

Your team will review your medical history, your reports, and talk to you about your choices for treatment. Normally, you will not have treatment at your first appointment. We will tell you if you are to have treatment.

You may be in the cancer centre for a few hours.  Please bring any medications you may need. You may want to bring a snack with you. You will be given an ID card.  You will use this card to check in for all of your future appointments. 

You will be given information about our Patient Portal.  The Patient Portal is a secure website that lets you:

  • See your calendar of your appointments
  • Complete the Your Symptoms Matter questionnaire

For more information, please review our Your Guide to the Cancer Centre.


Getting Here

If you don't have a family or friend that can drive you to your appointments, you may want to:

  • Ask someone from a local organization that you belong to
  • Call one of the following organizations to arrange a ride

Canadian Cancer Society                                                                                                                                        Wheels of Hope Program

1-888-939-3333

Community Care Durham                                                                                                                                               1-855-432-6815

Durham Region Transit
1-866-247-0055

Ontario Works or Ontario Disability Support Program                                                                                                This program gives some funding for transportation to medical appointments. Funds are for pre-existing clients only. Call your Ontario Works social worker to register for the program.

Go Transit
1-888-438-6646

 

Parking

Parking is available:

  • On the north side of the hospital on Hospital Court
  • On the south side of the hospital at the end of Parkwood Court

Bring the ticket you get from the machine when you enter the parking garage with you into the hospital. You will need to pay a fee before you leave the parking garage. Pay stations are located in the main lobby of the hospital and in the parking garages. The first 1/2 hour of parking is free. If you are coming to the cancer centre for regular appointments, buying a 5 or 10 exit pass will save you money on the daily parking rate. You may also want to call the Parking Office to ask about a monthly parking pass. 

You can call the Parking Office at 905-576-8711 or 1-866-338-1778 at extension 3707.

If you are unable to walk from the parking garage, your driver can drop you off at the fron of the Cancer Centre on Parkwood Court (south side of the hospital).

You may be able to claim your parking and transportation costs as a medical expense on your taxes.  

Finding Us

If you parked in the south garage on Parkwood Court, continue along Parkwood Court until you reach the third entrance. This is the entrance to the cancer centre.

If you parked on Hospital Court, enter the hospital through the revolving doors and follow the hallway into the main lobby (retail food court/Tim Horton's area). Continue past the escalators and turn left in the next hallway. Continue through the set of double doors into C-Wing. This is the main floor of the cancer centre.


Your Next Visit

Please bring your ID card with you to every appointment at the Cancer Centre. When you arrive, go to one of the computers and scan your ID card to check in. This will let your health care team know that you are in the Cancer Centre. After you scan your ID card, questions will appear on the computer screen asking you about your recent travel to other countries or any flu-like symptoms you might have. If you did not do the Your Symptoms Matter questionnaire on the Patient Portal before your appointment with a doctor, it will appear on the check in commputer for you to do it.

Once a month, you will be asked to complete the Your Voice Matters survey. This survey allows you to tell us about your experience with the care we give you.

At each appointment, we will ask you about your allergies. We need you to tell us if there have been any changes in your health or the medications you take.