MyChart Central East Ontario

On December 3, 2021, Lakeridge Health implemented a new patient portal that is integrated with our electronic health record (called EPIC) across the Central East Region of Ontario. This new patient portal is called MyChart Central East Ontario. It is not the same MyChart we have previously offered to patients.

MyChart Central East Ontario is a free and secure online patient poral offering you access to your health record. 

Click here to sign up for the new MyChart Central East Ontario.  

 

 

Read these handouts for more information on how to sign up for the new MyChart. 

Please read:  We are currently experiencing a high volume of requests for the activation code needed to sign up for MyChart. This means you may wait longer than 7 days to receive your activation code. We apologize for any delay you experience. Thank you for your interest in signing up for a MyChart account.  

MyChart offers you:

Access to your health records in one place. This includes:

  • A summary of your hospital visits
  • Bloodwork results
  • Test results 
  • Clinical notes written by members of your healthcare team 
  • A list of your appointments
  • A list of your medications

You will see bloodwork results, test results and clinical notes written by your physician(s) back to March 2018. 

You can see your health records from Lakeridge Health and any one of these partner hospitals:

  • Campbellford Memorial Hospital
  • Haliburton Highland Health Services
  • Northumberland Hills Hospital
  • Peterborough Regional Health Centre
  • Ross Memorial Hospital
  • Scarborough Health Network

See more information about MyChart  in the frequently asked questions below.

What is MyChart Central East Ontario?

Lakeridge Health implemented a new patient portal on December 3, 2021. The new patient portal is called MyChart Central East Ontario. It is not the same MyChart we previously offered to patients.  MyChart Central East Ontario  is integrated with EPIC – a new, electronic health record for Lakeridge Health and six other partner hospitals. 

MyChart Central East Ontario is a free, secure, online tool offering you access to view and share your health record. You can choose to share your health record with family members/partners-in-care or members of your health-care team outside of Lakeridge Health.

What happened to the previous version of MyChart offered by Lakeridge Health?

As of January 31, 2022, the previous version of MyChart no longer includes any of your health records from Lakeridge Health. This includes test results, blood work, or clinical notes written by your health-care team.

How do I sign up for MyChart?

You can sign up for the new MyChart Central East Ontario as of December 3, 2021 in a number of ways:

  • Click here
  • At an appointment with a Registration Clerk or a member of your health-care team
  • Using the activation code on your After Visit Summary or billing statement.

What if I don’t have an appointment but want to sign up?

Go to mychart.ourepic.ca to sign up for MyChart.

What are the benefits of  MyChart?

With the new MyChart, you can:

  • Access your health records in one place. This includes:
    • A summary of your hospital visits
    • Bloodwork results 
    • Test results 
    • Clinical notes written by members of your health-care team 
    • A list of your appointments
    • A list of your medications
    • Information such as your blood pressure, weight, immunizations, etc.

 You will see bloodwork results, test results and clinical notes written by your physician(s) back to March 2018. 

  • View your health records from Lakeridge Health and any one of these partner hospitals:
    • Campbellford Memorial Hospital
    • Haliburton Highland Health Services
    • Northumberland Hills Hospital
    • Peterborough Regional Health Centre
    • Ross Memorial Hospital
    • Scarborough Health Network

How do I download the MyChart app?

Download the MyChart app for your Apple or Android device from the App Store or Google Play Store. Search for “MyChart.” The mobile apps contain many of the same features as the MyChart website. Select the hospital where you receive care before signing in. If you select the wrong organization, click “switch organization” above the log in details.

How do I close the previous version of MyChart offered by Lakeridge Health?

You can close this 'old' MyChart account by calling 1-833-221-2202 or emailing support@mychart.ca. You need to provide your:

  • First and last name
  • Date of birth
  • Gender
  • Email address used to create your account
  • OHIP number

You can choose to keep this MyChart account if it was combined with an account from another hospital.

Who do I contact with questions or concerns about this change?

You can send an email to mychartinfo@lh.ca or call 905-576-8711, ext. 32489.

What about PocketHealth? Do these systems work together?

There is no link between PocketHealth and MyChart. PocketHealth is a secure, online storage hub for medical imaging records. When you visit an imaging centre linked to PocketHealth, you can have access to a permanent, digital copy of your imaging record that can be shared a with any health-care professional. Click here for more information or to sign up for PocketHealth.