Mental Health

New Telephone Number for Pinewood Centre and Community Mental Health Services

In August, Lakeridge Health’s Pinewood Centre and Community Mental Health Services will be moving to a single telephone number for its nine locations. The new telephone number will be (905) 721-4747.

The move to a single phone number is part of a new unified communications strategy to connect all Lakeridge Health sites and community locations, providing a stronger, more reliable telecommunications network. The phone number migration begins August 7 and concludes August 20.

When a caller phones the new number, they will be able to reach any of the nine Pinewood Centre and Community Mental Health Services locations. An auto attendant message will provide the following options:

To reach our Pinewood 300 Centre Street location, please press 1
To reach our Pinewood Oshawa Centre Galleria Mall location, please press 2
To reach our Pinewood Centre Bowmanville location, please press 3
To reach our Pinewood Centre Port Perry location, please press 4
To reach our Pinewood Women’s Residential location, please press 5
To reach our Pinewood Centre Ajax location, please press 6
To reach our Mental Health ACT Team location, please press 7
To reach our Mental Health Whitby Mall location for EPI and AIMHS programs, please press 8
To reach our Mental Health Eating Disorders Program, please press 9

From here, each location will have its own greeting and personalized message.

If at any time a caller is having difficulty, he/she can just press zero to reach the Oshawa switchboard. In the event a caller phones one of Lakeridge Health’s five hospital sites, he/she will be able to dial the five-digit extension for the Pinewood Centre or Community Mental Health service. And If an old number is dialed? The caller will hear an automatic message letting them know about the new phone number and to stay on the line to be automatically redirected.

Thank you for your patience as we work on improving our telephone system.

Introducing Together, Best Mental Health

Each year, Lakeridge Health has more than 100,000 mental health visits for adults, more than 12,000 visits a year for children, and youth, and more than 14,000 visits to our Emergency Departments related to mental health and substance use. And the needs of the people we serve are only growing. We are excited to introduce Together, Best Mental Health – the organization’s three-year plan to address the needs of our communities and deliver a more integrated system of mental health and substance use care in Durham Region.

COVID-19 Related Service Changes

New clients are being admitted into all outpatient services.
Our Outpatient Mental Health, Pinewood Centre and Child Youth and Family Program services are being provided virtually through the telephone and Microsoft Teams.
905-721-4747 is the new centralized access line for Community Mental Health and Pinewood Centre services.
The Rapid Access Addiction Medicine (RAAM) is open, by appointment, at our Pinewood Centre 300 Centre Street location. Please call 905-721-4747 ext 37226 to leave a message and calls will be returned the same day.

Mental Health Program and Pinewood Centre

Our Mental Health and Pinewood addictions programs help adults, youth and women work through their challenges with addictions and/or mental health.

We work with people in a caring environment and develop a personal treatment plan, because everyone has their own needs and goals. Treatment plans may include educational and motivational workshops and group sessions that give the tools needed to achieve and maintain a healthy lifestyle.

Depending on the service, you may stay with us in hospital or at a treatment centre for a period of time, see us regularly at one of our community locations, or have telephone support available to you in your own home. Our program offers a wide variety of programs and services at our Lakeridge Health Oshawa site, our main Pinewood Centre and our many community treatment locations..

At Lakeridge Health, we are here to support you on your treatment journey.

Durham Mental Health Services

On October 1, 2020, Lakeridge Health and DMHS announced a voluntary integration of the two organizations. By working together, Lakeridge Health and DMHS can better coordinate services in both community and acute care settings, facilitate smoother transitions and faster connections to appropriate services, and create a supportive continuum of care for clients.

DMHS began operation in 1987 when a coalition of parishioners at Whitby All Saint’s Anglican Church recognized that others in the community, suffering from severe mental health issues, were in desperate need of safe, affordable housing. Now, over 20 years later, DMHS has grown into an agency with over one hundred employees. DMHS offers a range of mental health services, including three crisis locations and eight group homes across Durham Region.

For more information about DMHS, visit the Durham Mental Health Services website.