Performance Reporting

We're always working to deliver quality health care to you and your family, and we're committed to keeping you informed about our performance though regular reporting right here on our website, as well as through provincial and national health system monitoring organizations.

Lakeridge Health 2019/20 Annual Business Plan

Lakeridge Health’s 2019/20 Annual Business Plan (ABP) provides a roadmap for the year ahead. It identifies the areas where we will focus our collective time, talent, energy and resources to make improvements that will have the most positive impact on our patients' care, treatment and outcomes.   

Our priorities for the year ahead include:

  • Population Health
  • Experience of Care
  • Sustainability
  • Team Wellness

The ABP includes the corporate scorecard which is used to monitor and measure our progress on corporate priorities and organizational goals. To read the full ABP, please visit:

Provincial Wait Times (Surgery, Diagnostic Imaging & Emergency Department)

Lakeridge Health reports performance against a number of wait time measures to Ontario Health via Health Quality Ontario (HQO) & Access to Care (ATC). These measures demonstrate how Lakeridge is performing with respect to wait times for surgeries and procedures, diagnostic imaging tests (MRI & CT) and the time spent in emergency departments. 

National Health System Performance

The Canadian Institute for Health Information (CIHI) produces a national tool for reporting on the performance of the Canadian health system & the health of Canadians.  The health system is measured across five themes:  Access, Quality of Care, Spending, Health Promotion & Disease Prevention, Health Outcomes.

Information is available for Lakeridge Health, as well as other hospitals, regional health areas, provinces and at a national level. 

Safety & Infection Reports

Quality Improvement Plan (QIP)

A Quality Improvement Plan (QIP) is a government mandated plan to improve the quality of services delivered. In 2010 the Excellent Care for All Act was passed by the Ontario government, requiring Ontario health care organizations to develop a Quality Improvement Plan (QIP) each fiscal year and make that plan available to the public.

Our QIP is part of our broader quality agenda and demonstrates specific things we are focusing on as an organization over the next year to improve the care we provide to our community.