Performance Reporting

We're always working to deliver quality health care to you and your family, and we're committed to keeping you informed about our performance though regular reporting right here on our website, as well as through provincial and national health system monitoring organizations.

Lakeridge Health 2023/24 Annual Business Plan

Lakeridge Health’s 2023/24 Annual Business Plan (ABP) provides a roadmap for the year ahead. It identifies the areas where we will focus our collective time, talent, energy and resources to make improvements that will have the most positive impact on our patients' care, treatment and outcomes.

The ABP includes the corporate scorecard which is used to monitor and measure our progress on corporate priorities and organizational goals. To read the full ABP, please visit:

Lakeridge Health 2023/24 Annual Business Plan

2024/2025 Quality Improvement Plan (QIP)

The Quality Improvement Plan (QIP) is an output of the annual business planning process and includes the selection of quality indicators, targets, and change initiatives for improvement for both the acute care and long-term care setting as outlined as a legislated requirement through the Excellent Care for All Act

The 2024/2025 QIP indicators represent key areas of quality improvement for the organization and are designed to ensure Lakeridge Health is focused on organizational priorities, as well as and planned and/or current initiatives. 

The following indicators were approved by the Quality Committee of the Board of Trustees for inclusion in Lakeridge Health’s 2024/2025 QIP:  


  • Number of workplace violence incidents resulting in lost time or health care sought. 

  • In-hospital sepsis. 

  • 90th percentile Emergency Department (ED) Length of Stay (LOS) for admitted patients. 

  • Alternate level of care (ALC) throughput ratio. 

  • Patient experience question: Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? 

  • Percentage of leaders completing four inclusion, diversity, equity, accessibility, and anti-racism (IDEAA) self-directed or focused learning and development sessions. 

Long-Term Care: 

  • Percentage of potentially avoidable ED visits for Lakeridge Gardens long-term care residents. 

  • Percentage of long-term care residents not living with psychosis who were given antipsychotic medication. 

  • Percentage of long-term care residents who fell in the last 30 days. 

  • Patient experience question: Do residents have a voice in participating in care planning decisions and services received? 



Provincial Wait Times (Surgery, Diagnostic Imaging & Emergency Department)

Lakeridge Health reports performance against a number of wait time measures to Ontario Health via Health Quality Ontario (HQO) & Access to Care (ATC). These measures demonstrate how Lakeridge is performing with respect to wait times for surgeries and procedures, diagnostic imaging tests (MRI & CT) and the time spent in emergency departments. 

National Health System Performance

The Canadian Institute for Health Information (CIHI) produces a national tool for reporting on the performance of the Canadian health system & the health of Canadians.  The health system is measured across five themes:  Access, Quality of Care, Spending, Health Promotion & Disease Prevention, Health Outcomes.

Information is available for Lakeridge Health, as well as other hospitals, regional health areas, provinces and at a national level. 

CIHI: Your Health System

Safety & Infection Reports