Your Experience Matters

We are committed to giving you the best care possible. We want to hear about your experience with the care your received. Hearing about your experience helps us continue to support the processes that have gone well. It also helps us identify areas where we can improve the care we give to you and others.

You can tell us about the care you were given by:

  • Completing the Your Voice Matters survey at the check-in computer. The information you share in this survey is anonymous and will not be seen by your healthcare team. It takes about 3 minutes to complete. Doing the survey will not make you late for your appointment.  This survey appears on the check-in computer after your complete the Your Symptoms Matter questionnaire.
  • Talking to any member of your healthcare team.
  • Asking to speak to a Manager in the cancer centre
  • Calling or emailing the Patient Experience Program of Lakeridge Health at 905-576-8711 or 1-866-338-1778 at extension 34402. You can also send an email to: patientexperience@lh.ca
  • We may ask you to complete other surveys while you are in the cancer centre for your appointments.

You may want to consider joining our Patient and Family Experience Advisory Council. For more information call Debbie Devitt, Patient Experience Lead at 905-576-8711 ext. 36401, or review the Durham Regional Cancer Centre's Patient and Family Experience Advisory Council's Terms of Reference and Lakeridge Health's Patient and Family Experience Advisor Handbook.

Patient and Family Experience Advisory Council

We invite you to join our Patient and Family Experience Advisory Council. It's a way for you to share your experiences with us. Patient and Family Experience Advisors partner together with leadership and staff from the DRCC to consider where improvements can be made. Patients and family members/partners-in-care are welcome to join. The Patient and Family Experience Advisory Council meets every two months.

You may want to read Cancer Care Ontario's annual patient engagement report - Building a Culture of Person-Centred Care in Ontario. This report talks about what patient and family engagement looks like and why it is important to Cancer Care Ontario.

If you're interested in becoming a Patient and Family Advisor at Ontario Health (Cancer Care Ontario - CCO), visit the CCO website for more information.