Your Experience Matters

We are committed to giving you the best care possible. We want to hear about your experience with the care we have given you. Hearing about your experience helps us to continue to support the processes that have gone well. It also helps us to identify areas where we can improve the care we give to you and others.

You can tell us about the care you were given by:

  • Completing the Your Voice Matters survey at the check-in computer. The information you share in this survey is anonymous and will not be seen by your healthcare team. It takes about 3 minutes to complete. Doing the survey will not make you late for your appointment.
  • Talking to any member of your healthcare team.
  • Asking to speak to a Manager in the Cancer Centre
  • Calling or emailing the Patient Relations department of Lakeridge Health at 905-576-8711 or 1-866-338-1778 at extension 4402. You can also send an email to:
  • Completing the survey you get in the mail from the NRC Health. This survey is confidential and allows you to give feedback on the care you received at the Durham Regional Cancer Centre. We may ask you to complete other surveys while you are in the Cancer Centre for your appointments.

You may want to consider joining our Patient and Family Experience Advisory Group. For more information call Debbie Devitt, Patient Experience Lead at 905-576-8711 extension 6401 or apply online.

Patient and Family Experience Advisory Group

We invite you to join our Patient and Family Experience Advisory Group. It's a way for you to share your experiences with us. Patient and Family Experience Advisors partner together with staff from the DRCC to look at ways we can improve the care we give to you and others. Patients and family caregivers are welcome to join. The Patient and Family Experience Advisory Group meets every two months.

Our Patient and Family Experience Advisory Group has been meeting together since 2012. We currently have 13 Patient and Family Experience Advisors. For more information about what we have been doing, read our handbook, our latest newsletter or see the attached annual report.

You may also want to read Cancer Care Ontario's annual patient engagement report - Building a Culture of Person-Centred Care in Ontario. This report talks about what patient and family engagement looks like and why it is important to Cancer Care Ontario.

If you're interested in becoming a patient and family advisor for Cancer Care Ontario, visit the CCO website for more information.