Visiting Us

Family Presence Information

Here is what you need to know when planning a visit to Lakeridge Health:

  • With increasing COVID-19 numbers in the community, we recommend essential visits only.
  • Each time you visit Lakeridge Health, you must sanitize your hands, put on a medical-grade mask and self-screen for COVID-19, using this screening tool.
    • If you answered “yes” to any of the screening questions, please only enter if you are seeking medical care.  
  • Please speak with us if you are unable to wear a mask due to a medical condition.
  • For your comfort and convenience, you may take off your mask to eat or drink in designated eating areas, such as the cafeterias. Otherwise, please wear a mask at all other times.

Essential Partners-in-Care (EPC)

  • One (1) Essential Partner-in-Care (EPC) may stay with an inpatient overnight to support a person’s needs as long as the EPC can wear a mask overnight and respect quiet hours, which are from 10:00 p.m. to 7:00 a.m. each day.
  • One (1) EPC can stay with the patient in the Emergency Departments (EDs) and outpatient clinics.
  • These guidelines are subject to the needs of patients and their care teams. We ask that all EPCs and visitors respect and follow the care team’s directions.
  • If you plan on visiting Lakeridge Gardens, please note that the family presence guidance differs. Please call 905-428-5201 to learn more about family presence at Lakeridge Gardens.

Please read the Frequently Asked Questions for more information, or speak to a member of the health-care team. Thank you for helping us to keep Lakeridge Health a safe place for all.

Visiting a Resident at Lakeridge Gardens

Virtual Connections

Virtual Connections allows hospital inpatients to connect with their family members face-to-face through a video call.  While patients and families can stay connected through telephone calls, our team is happy to arrange a virtual connection whenever possible.

Before you begin, please review the Guide to Getting Started.

Once you are ready, please call your patient’s unit and speak to a health care team member to arrange the virtual connection.

You will need:

  • An active working telephone number
  • Working Internet via WiFi or hardwired
  • An active working email account
  • Audio and video capable device

 You may use any of the following devices with audio and video capabilities:

  • Cell phone (Smart Phone)
  • Computer (PC)/Laptop
  • Tablet

If you are experiencing issues after you have reviewed the Guide To Getting Started, please fill out our Virtual Connections form.

NOTE: Virtual Connections is for social connection and is not intended for family discussions with the health care team. If you have questions for the health care team, please contact the patient’s unit by phone.

If your patient has their own device, they can connect with the hospitals FREE Guest WiFi and use video apps.

Email a Patient

We value the vital role that families and partners-in-care contribute to the healing and wellbeing of our patients and appreciate how difficult this is for everyone.

To assist any family and friends looking to further connect with their loved one, Lakeridge Health is supporting and encouraging virtual and telephone calls as staying connected is an important part of healing. We offer a free messaging service called Email a Patient where you can send a personalized electronic message that will be printed and read to your loved one.

Frequently Asked Questions regarding Family Presence at Lakeridge Health

I am an Essential Partner-in-Care (EPC). What is important for me to know in order to safely visit the hospital?

  • You must self-screen, clean your hands often, and wear a medical grade mask in all areas patient care is provided.
  • Visitors/EPCs visiting inpatients who answer “yes” to any of the self-screening questions must return home to self-isolate.
  • Outpatients (including those visiting the Emergency Departments and ambulatory clinics) may have one (1) EPC accompany them, based on volumes and capacity.
  • There is no limit to the number of individuals a patient wishes to identify as their EPC.
  • Visits do not need to be scheduled in advance with the health-care team. However, when visiting a patient who is not in a private room, the team reserves the right to ask EPCs to take turns visiting, in order to practice physical distancing.
  • EPCs will not be able to visit patients who are symptomatic with COVID-19 results pending, or patients who are confirmed to be COVID-19 positive. This does not apply to end-of-life patients. Please speak with the health-care team for special circumstances.
  • There is no eating or drinking in patient rooms, waiting rooms, and hallways. Use the designated eating spaces if you need to eat while visiting the hospital.
  • You must use public washrooms. You are not permitted to use the washroom in patient rooms.

What you can do to keep yourself and others safe

  • Clean your hands with hand sanitizer often. This includes:

    • Before you enter the hospital 

    • During your visit at the hospital 

    • When you leave the hospital

  • Do not eat or drink while you are in the hospital, unless in a designated area. 

  • Keep a 2 meter space between yourself and others 

  • Use the washroom before you come to the hospital. If you need to use a hospital public washroom, clean your hands before and after using it. 

  • Leave personal items (example: coat or purse) in your locked vehicle at home. You can bring a phone/tablet with you if disinfected before you enter and leave the hospital. 

If you have questions or concerns please speak with a member of the healthcare team of the Patient Care Manager. 

Self-Screening when Entering

Self-screening is in place at all of our hospitals. Signage with questions to help you self-screen is posted at all public entrances.Screening  Information Poster

These questions ask if you have COVID-19 symptoms, have had contact with someone who is COVID-19 positive, have tested positive for COVID-19, or have been told to self-isolate in the last 10 days. This protocol is aligned with the province’s public health guidelines and other hospital and health-care settings across Ontario.

What happens if I answer “yes” to any of the questions?

If you’re visiting an inpatient and answer “yes” to any of the questions, you cannot enter the hospital and must return home to self-isolate.

Patients who answer yes to any of the questions must speak to a member of their health-care team. This applies to patients who are seeking ambulatory care, also known as outpatient care, or elective surgery.

All patients and visitors entering our EDs are asked to clean their hands and put on a mask before entering.


Other Visitor-Related Information

If you are a patient who is staying with us, please visit the staying with us webpage for more information on what to bring.

Where to Stay

The Region of Durham maintains a list of local accommodations for you to choose from.

Partnering with Families to Improve Communication

What to do in an Emergency

If there is an emergency at one of our hospital sites, we will make an overhead announcement. Please stay calm and follow the instructions of our staff.

Fire Safety

If there is a fire at one of our hospital sites, you will hear an overhead announcement for "code red". Please stay calm and follow the instructions of our staff. Do not use the elevators or try to leave on your own, as fire doors will be closed.

All of our staff receive mandatory fire-safety training and participate in fire drills regularly.

We're a Smoke-Free Environment

In compliance with the Smoke-Free Ontario Act and Electronic Cigarettes Act and Regulations, Lakeridge Health prohibits the use of any form of smoking or the use/vaping of electronic cigarettes (e-cigarettes) on any of its properties.