Visiting Us

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Visiting and Family Presence Information

Lakeridge Health is committed to the safety of our patients, teams and the community. While we have entered a new phase of the pandemic with re-opening of the Province and the gradual resumption of health care services, there is still a vital need to manage COVID-19 risks to patients and families, team members and the community while balancing the mental, physical and emotional needs of patients and their quality of life.

We are pleased to inform you that effective August 13th, 2020, Lakeridge Health is increasing opportunities for family presence. Please refer to the updated Frequently Asked Questions page for more information. Also, please speak with a member of the health care team to learn more about visiting your loved one.

In addition, to assist any family and friends looking to further connect with their loved one, Lakeridge Health is supporting and encouraging virtual and telephone calls as visiting and socialization is an important part of healing. Here are a couple programs that will enable you to reach out to your loved one:

  • Virtual Connections - Through a hospital mobile device, you can connect with your loved ones virtually with a face-to-face visit. Before you begin, please review the Guide to Getting Started and then call 905-433-4429. You will be connected to an “Operator” at Lakeridge Health who will support your virtual connection with your loved one. This service is available Monday through Friday from 11 a.m. - 5 p.m.
  • Email a Patient - A free service where you can send a personalized electronic message that will be printed and read to your loved one.

Read more about Family Presence here: Frequently Asked Questions about Visiting Lakeridge Health



Family Presence During COVID-19

Other Visitor-Related Information

Where to Stay

The Region of Durham maintains a list of local accommodations for you to choose from.

What to do in an Emergency

If there is an emergency at one of our hospital sites, we will make an overhead announcement. Please stay calm and follow the instructions of our staff.

Fire Safety

If there is a fire at one of our hospital sites, you will hear an overhead announcement for "code red". Please stay calm and follow the instructions of our staff. Do not use the elevators or try to leave on your own, as fire doors will be closed.

All of our staff receive mandatory fire-safety training and participate in fire drills regularly.

We're a Smoke-Free Environment

In compliance with the Smoke-Free Ontario Act and Electronic Cigarettes Act and Regulations, Lakeridge Health prohibits the use of any form of smoking or the use/vaping of electronic cigarettes (e-cigarettes) on any of its properties.