Our Stories

Committed to Exceptional Patient Experiences

Read more about the incredible stories and experiences of individuals in our communities and the Lakeridge Health team members who provide outstanding patient care and make a difference to people they serve.

Lakeridge Health Physicians and Staff Receive Education Awards

“This is such wonderful news. The fact that Lakeridge Health staff and affiliates received four of the six awards offered by Queen’s University School of Medicine – Distributed Medical Education is a testament to the quality of educational experience and programs we offer here.” - Elizabeth Corner

Congratulations to Lakeridge Health physicians Dr. Mahmoud Sakran and Dr. Davit Khachatryan for receiving this year’s Excellence in Teaching awards by Queen’s University School of Medicine’s Regional Education Office. Dr. Randy Wax, Medical Director of Critical Care, and Amanda Aquilina were also recognized with Education Development Awards for helping establish the Queen’s University comprehensive clerkship with Lakeridge Health.


Dr. Mahmoud SakranEstablished to acknowledge excellence in teaching, administration and mentorship in community sites, the awards recognize preceptors in the community who teach or mentor Queen’s medical students and residents, or have contributed to the design and/or development of educational material.


“This is such wonderful news. The fact that Lakeridge Health staff and affiliates received four of the six awards offered by Queen’s University School of Medicine – Distributed Medical Education is a testament to the quality of educational experience and programs we offer here,” says Elizabeth Corner, Lakeridge Health’s Director of Medical and Academic Affairs. “It is also a testament to the passion and dedication that these outstanding individuals have and we thank them for advancing teaching and learning at Lakeridge Health.”


Dr. Randy WaxA Pediatrician in Oshawa Hospital, Dr. Sakran has been nominated two years in a row for the Excellence in Teaching Award. Described as a patient educator, he makes it a priority to identify learning points whether dealing with a complicated or routine case. In the words of his students, “This (teaching) isn’t simply part of his job, but rather a true passion.”


Dr. Khachatryan, a Psychiatrist also from Lakeridge Health’s Oshawa Hospital, was nominated by an unprecedented seven learners. Said one of his students, “No clinical encounter was left without a debrief and, to this day, I recall the many thoughtful discussions we had about treatment approaches, and the complexities of psychiatric diagnoses.” Another student added, “I am so thankful to have had an outstanding teacher like Dr. Khachatryan to show me the fundamentals of quality patient care.”


Amanda AquilinaDr. Wax has been instrumental in the development and implementation of the innovative Comprehensive Clerkship program at Lakeridge Health and the Bowmanville Health Centre. The program enables Queen’s clerks to integrate into a family medicine practice for 11 months, as well as intersperse training in core disciplines to offer a fully integrated clerkship.


Amanda Aquilina is the champion for the innovative Comprehensive Clerkship Program. The development of this program required innovative planning, foresight to anticipate issues and roadblocks, and dedication to ensure that all the work was done for a successful launch. Amanda’s persistence and commitment to all of these enabled this to happen.


Last year, Lakeridge Health trained 1,956 students, of whom 300 are medical students. Seventy percent of the medical trainees came directly from Queen’s University.


“We have a strong partnership with Queens University, allowing us to help teach and train the medical and health care professionals of the future,” says Corner. “This is an enriching experience for the physicians and other health professionals on the team as well as they are able to share their valuable skills, knowledge and expertise and cultivate a strong teaching and learning environment.”

Learning to Walk Again

"When

"When you suddenly lose your autonomy, it’s a big shock. It’s been really helpful for my recovery to have had such a positive, encouraging team helping me with my care." – Avner Gilaad

In March 2019, Avner Gilaad, a retired pharmacist, found himself on the floor of his Hastings-area hobby farm, unable to stand. A sudden, unexplained episode resulted in paralysis of the left side of his body. After being admitted to a nearby hospital, he spent nearly two months in treatment with little improvement and began to worry about his long-term independence.

His physicians recommended admission to an inpatient rehabilitation facility, which is how Avner came to Ajax Pickering Hospital where daily physical therapy was an essential part of his treatment and recovery.

“The staff here are welcoming, the facility is accommodating and, most importantly, the physical therapists have been great,” said Avner. “When you suddenly lose your autonomy, it’s a big shock. It’s been really helpful for my recovery to have had such a positive, encouraging team helping me with my care.”

Avner’s therapy began with stretching exercises, progressing to assisted walking with railings and later with a walker. With the progress he has made, Avner was expected to return home in a matter of weeks.

“It didn’t look like he would be able to walk again. If you could look at him now, his progress has been incredible!” says Samantha Burnett, a Registered Nurse and Unit Coordinator with Lakeridge Health’s Ajax Pickering Hospital. “Although he still has a long journey ahead of him, he has come a long way. Through hard work and perseverance on his part, and dedication and teamwork on ours, he is just a few weeks away from discharge home.”

Thinking about the path ahead, Avner mused “I’m excited to get home, but it’s a little scary too. I’ll need to reacclimatize to not having the same therapy regime. But my physiotherapist is providing suggestions for exercises I can continue to do at home, which will support my commitment to regain 90 per cent of my abilities.”

While he loves the peace and serenity of the countryside, Avner is also looking forward to trips to Toronto to visit the theatre and see movies when he recovers his strength.

“My neighbours have kindly cared for my ducks and chickens while I’ve been in the hospital. I can’t wait to get back to them, and to give the future a chance,” said Avner.

Against All Odds

"Lakeridge Health is more than just a hospital system. We received the support we needed all around when we needed it most." – Shahnaz Salim

Shahnaz Salim was four months pregnant when she learned her baby was at risk due to a slow fetal heart rate or “bradycardia”. The 39-year-old had travelled from her home in Bowmanville to Lakeridge Health’s Oshawa Hospital for a routine ultrasound and check up with her obstetrician when it became clear that something was wrong.

“When the technician did the ultrasound, the heart rate was so low they thought I was losing my baby,” she said. “It was very scary as I’m prone to miscarriages.”

Her obstetrician, Dr. Rotimi Akingbola, discovered that Shahnaz’s baby had a heart block, that Shahnaz likely had Lupus, a systemic autoimmune disease, and that her antibodies were attacking her baby’s heart, threatening the baby’s life. Teams from Lakeridge Health, Sinai Health System and SickKids quickly mobilized to ensure that mother and baby would survive.

At 28 weeks, Shahnaz’s water broke on her way to pick up her two children from daycare. Her brother rushed her to Oshawa Hospital’s Emergency Department (ED). A nurse from the Oshawa Hospital’s Neonatal Intensive Care Unit (NICU) then accompanied her by ambulance to Sinai Health System for the delivery. When her son Jessiah was born, he weighed only three pounds, with a heart rate of only 38 beats per minute and had to undergo surgery at SickKids, becoming the smallest patient in Canada to ever receive a pacemaker.

Throughout the process, Dr. Akingbola and the nursing team from Oshawa Hospital closely monitored Shahnaz’s medical progress. A month after his birth, Jessiah was transferred to Oshawa Hospital’s NICU, where the nursing team received training from SickKids on the tiny pacemaker.

“I wanted Jessiah to be in Durham Region with our family. At Oshawa Hospital we received great care from a consistent team
of nurses who became knowledgeable about his specific case,” said Shahnaz.

“It’s always an everlasting joy when you are able to get a favourable outcome out of a difficult situation,” added Dr. Akingbola.

Since then, Shahnaz’s autoimmune disease is being effectively managed with the support of her medical team at Oshawa  Hospital.

“Lakeridge Health is more than just a hospital system. We received the support we needed all around when we needed it most,” said Shahnaz.

 Making A Difference

"I am deeply grateful for the team’s support to extend my life so I can continue to make a difference in the world as a mother and an educator." – Dr. Nicole Bell

Dr. Nicole Bell, an associate professor of Indigenous Studies in the School of Education at Trent University, often hears from her students about the impact her teaching has on their lives.

When the 50-year-old from Burleigh Falls, Ontario underwent radiation treatments for rectal cancer and then breast cancer, she wanted to ensure the radiation team members understood how they had made a difference in her life.

Nicole received her radiation treatment closer to home at the Peterborough Regional Health Centre (PRHC). PRHC is a partner of the Central East Regional Cancer Program, a network of hospitals providing cancer services to the 1.6 million people across Central East Ontario. The R.S. McLaughlin Durham Regional Cancer Centre (DRCC) at Lakeridge Health operates a satellite radiation treatment unit at PRHC.

“I am dedicated to doing what is necessary to beat cancer because I have a family who needs me,” said Nicole, a mother of five boys ranging from 13 to 26 years-old.

An Anishinaabe (Bear Clan) from Kitigan Zibi First Nation in Quebec, Nicole has lived in the Kawartha Lakes area for close to 30 years. For her and her family, it is important for Nicole to receive care in her home community, allowing her to balance western medicine with that of her Indigenous culture.

With a PhD in Native Studies from Trent University and years of teaching and research pertaining to Indigenous culture-based education, Nicole has unique knowledge to bring to the health system and cancer care programs. She was invited to become an Advisor on the DRCC’s Patient and Family Experience Advisory Council (PFEAC) and provide input into the Central East Regional Cancer Program’s First Nations, Inuit, Metis, and Urban Indigenous Cancer Strategy. Her contributions help to ensure Lakeridge Health and the Central East Regional Cancer Program appropriately respond to the needs of Indigenous communities.

“Purposefully engaging patients to hear about their experiences is an integral component of person-centred care
and helps us understand what we are doing well and the opportunities for us to improve,” explains Debbie Devitt,
Patient Experience Lead with the DRCC. “Partnering with advisors, like Nicole, ensures we are capturing the patient voice in the design, delivery and evaluation of the care we provide.”

“I am deeply grateful for the team’s support to extend my life so I can continue to make a difference in the world as a mother and an educator,” said Nicole.

It Takes a Team to Save a Life

 "It feels like a small-town hospital, but it’s part of a bigger system that delivered the services we needed from highly-trained, knowledgeable staff." – Ken Lamb

On a Thursday afternoon in late November 2018, 48-year-old Ken Lamb made his way to Oakwood, Ontario for his hockey game. The Port Perry sheep farmer used the weekly event at the Scugog Community Recreation Centre as a chance to catch up with his son, Kevin, and other farmers from the area.

Ken felt fine during the first half of the game but started having trouble catching his breath as the game progressed. With Ken still experiencing symptoms at the end of the game, his son drove him directly to Port Perry Hospital.

During the drive, the pair called Ken’s wife Karen to meet them at the hospital. Shortly after he arrived in the Emergency Department, Ken’s heart stopped beating several times.

“I knew that he could not have been in a better place when this happened,” said Karen. “It feels like a small-town hospital, but it’s part of a bigger system that delivered the services we needed from highly-trained, knowledgeable staff.”

Lakeridge Health staff immediately recognized that Ken was having a heart attack and needed a stent to allow blood flow to his heart. This meant transporting him to a nearby partner hospital for surgery. One of the physicians and the nurse who first saw him joined him in the ambulance to monitor his vitals and support his safe transfer.

“We take an interdisciplinary approach to care at Lakeridge Health,” said Joni Wilson, Patient Care Manager for Medicine, Surgery Unit and the Emergency Department at Port Perry Hospital. “When a code is called, physicians and staff from all areas respond. It’s all hands on deck.”

Within three hours of walking into Port Perry Hospital, Ken was in recovery. Two days later, he returned home. Less than a month later, he walked back into that same hospital, this time for the birth of his first grandchild. Four months post treatment, Ken is back to working on the farm. “I feel pretty good. I’m going for cardiac rehab in town now where I bike a lot. My heart doesn’t seem to mind, but my legs are feeling it,” he said, laughing.

Managing Kidney Disease from the Comfort of Home

"The staff took the time to train me at the clinic and then sent me home with a step-by-step book that shows me everything to do." – Ken Mehew

Ten years ago, Ken Mehew learned he had kidney disease, but everything seemed under control. The 76-year-old Newcastle resident had no symptoms until, in the fall of 2018, a routine blood test showed his kidneys were starting to fail. That’s when his primary care physician referred him to a nephrologist at Lakeridge Health.

“My health went downhill a lot faster than expected,” said Ken.

“Ken and his wife Gail attended the Multicare Kidney Clinic at Whitby Hospital for about two years prior to requiring dialysis. The couple received education about different types of dialysis and were very motivated to take a greater role in Ken’s kidney care journey,” said Dr. Charles Wei, Medical Director of the Regional Nephrology Program.

Eventually Ken needed to receive dialysis treatment. Four times a week for months, Ken and Gail, visited the clinic for lifesaving treatment. Winter conditions made travel difficult for Ken, who lost one of his legs in an accident several years ago.

“I don’t like to leave the house very much in winter due to the ice,” he said. “Also, having to drop me off and pick me up each time was taking a toll on my wife, as I no longer drive.”

When the couple heard that Lakeridge Health could offer at-home dialysis, they jumped at the opportunity. In preparation, Ken had surgery to allow his blood to flow through the dialysis machine. He then learned how to operate the machine himself.

“The staff took the time to train me at the clinic and then sent me home with a step-by-step book that shows me everything to do,” said Ken.

“Studies show that having treatment at home improves quality of life,” said Michelle Donoghue, Clinical Practice Leader with Lakeridge Health’s Regional Nephrology Program. “We are continually striving to meet people’s individual needs and, for many, this means learning to manage their kidney disease in the comfort of home.

“Managing this disease is not always easy,” Ken said. “Being active and healthy at home has been my priority. With three children, five grandchildren and a greatgrandchild on the way, my life is full!”

Colouring Outside the Lines

 

Durham resident Tracy Dixon learned she had colon cancer while sitting
in the emergency room at the Oshawa Hospital.


She had come to the hospital with intense stomach pain that had been bothering her intermittently for several months.

The weeks that followed were a blur of appointments and tests across Lakeridge Health. At Port Perry Hospital, Tracy received laparoscopic surgery to remove a tumour and 17 lymph nodes.

“Dr. Wang at Port Perry Hospital was a laparoscopic genius,” says Tracy.

“He helped calm me prior to my surgery and later removed the entire mass.”

Continue to full story.

Partnership Between Lakeridge and SickKids Ensures Best Care for Durham Kids

 

Q&A with Dr. Joan Abohweyere, Lakeridge Health Pediatrician

When your child is sick, nothing matters more than getting them the best available treatment and care. An innovative partnership between Lakeridge Health and The Hospital for Sick Children (SickKids) is ensuring kids in Durham Region receive the latest standard of medication for common childhood illnesses.  We spoke with Dr. Joan Abohweyere, paediatrician at Lakeridge Health about how the SickKids Formulary will benefit infants and children across Durham Region.  

Q: How does the partnership with SickKids benefit children and families in Durham Region?

Last fall, Lakeridge Health adopted The SickKids Formulary, a resource that assists pharmacists, physicians and other health professionals to deliver the latest standard in paediatric medication.  By providing specific medication dosing information and guidelines for common childhood illnesses, this tool is helping to ensure children in Durham Region receive the safest and most advanced medications in their own communities.

Q: How many Lakeridge Health hospitals are using the SickKids Formulary?

The SickKids Formulary is offered at all Lakeridge Health locations. Parents can be assured that their child’s medication is being prescribed and administered at a consistently high standard, whether a child is treated in the emergency department, has surgery or is admitted to a Lakeridge Health hospital.

Q: What are the most common illnesses supported by this program?

The SickKids Formulary covers medication for a range of common illnesses and conditions including asthma, pneumonia, seizures and complications related to Sickle Cell Anemia. Health professionals at Lakeridge Health prescribe and administer the same medications that these patients would receive at SickKids.  Drug therapy is continually changing making it challenging to stay current.  The medication list and information are regularly updated by pharmacy and medical experts at SickKids, which enables health professionals to offer the most up-to-date medication to our youngest patients.

 

Art Brings Comfort to People with Cancer in Durham Region

 

Coming to a hospital for cancer treatment and care can be a stressful experience for people living with cancer.

Innovative partnerships between the ArtWorks for Cancer Foundation (AWFC), O’Neill Collegiate & Vocational Institute (O'Neill C.V.I.) and R.S. McLaughlin Durham Regional Cancer Centre (DRCC) at Lakeridge Health are using the power of visual art to bring comfort to cancer patients and their families.

According to AWFC, a non-profit group with a mission to bring works of art to cancer treatment centres across Ontario, studies have shown that, for many patients, exposure to visual arts not only bolsters spirits and calm anxieties, it can also improve health outcomes. 

“The art is adding a sense of warmth to the cancer centre,” explained Debbie Devitt, Patient Experience Lead in the DRCC. “It brings smiles to patients’ faces. And it’s uplifting for staff to see the art on display every day when they come to work.”

Through the AWFC program, approximately 82 pieces of art now hang throughout the cancer centre.

Continue to full story.

Finding The Best Care In The Right Place This Holiday Season

 

Cold and flu season is here. That means a large number of people will visit the emergency department seeking relief from influenza or "the flu" that hits around this time of year. Over the winter months, people are in close quarters with others and typically spend more time indoors, which puts everyone at greater risk of exposure to the flu.

 Emergency Department Leadership

As medical director, emergency medicine and critical care, and clinical director, emergency services at Lakeridge Health, we see, first-hand, the spike in flu-related emergency room visits. This year’s flu has arrived and, like most Ontario hospitals, we expect the number of confirmed cases of this common virus to keep rising over the next few months. Traditionally, the flu season begins in mid-November and peaks in early to mid-January.

This time of year, Lakeridge Health emergency departments are much busier than usual and we want to help people access the care that they need as close to home as possible, and, wherever possible, avoid a trip to the emergency department.

Continue to full story.

Carriage House Helps People Regain Health and Quality of Life

By the time 66-year-old Rose McMullen was admitted to Oshawa Hospital, she was so sick with severe pneumonia that she had lost nearly 40 pounds from her already slight 100-pound frame. Rose, who lives with muscular dystrophy and arthritis, had been mostly housebound for years and did not realize how ill she was.

After two weeks of medical treatment, Rose’s health improved to the point where she no longer needed 24-7 acute hospital care. However, after her in-patient stay, the thought of going home made her anxious.

Rose and health care team

While acute care hospitals are designed for people with urgent health concerns, illness or conditions and specialized medical needs, for people like Rose who no longer need immediate medical services, there are better options in the community.

Given her already complex health condition, Rose was able to be part of a new program she credits with helping her build the physical, social and emotional strength to live on her own again.

Continue to full story.

Welcoming New Life at Port Perry Hospital

 

Patient StoriesAt Lakeridge Health we are committed to providing our patients with high quality care that they can trust during some of the most important moments in their lives – and the first moments of their baby’s life.

Take Rebecca Bierworth, a Registered Nurse at the New Life Centre at the Port Perry Hospital, who chose to deliver her daughter Maci on-site surrounded by her colleagues.

“A lot of people thought it was odd, me deciding to have a baby with all of the people I work with in the room –but I know from being around them every day that they were the best people for the job.”

Rebecca was used to providing expectant and new mothers with advice for their babies, but now that she’s back to work after sharing that experience she feels like she can better relate to her patients. “Now I know exactly the intensity of what the parents are experiencing on the other side – it really gave me a new perspective on childbirth.”

After leaving the hospital, Rebecca returned to the New Life Centre to get some follow-up breastfeeding consultation from the lactation specialist. Despite training many new moms, she said it was comforting to have the resources and re-assurance of a team of health care professionals.

The New Life Centre in Port Perry Hospital specializes in providing care for low-risk healthy pregnancies, from labour and deliveries, right through to their return home and will be re-opened when the hospital becomes operational the week of September 3 – 8. In the interim, mothers looking for breastfeeding advice can visit the Breastfeeding Clinic at the Medical Associates of Port Perry located at 462 Paxton Street, directly across the street from the Port Perry Hospital.

 Committed to Exceptional Patient Experiences

Patient StoriesAt Lakeridge Health, we recognize that time spent in health care facilities can be unexpected, and challenging, and we are constantly working to ensure better health outcomes in our communities and the Durham Region at large.

Take Kathy Olden, a Whitby Shores resident who was diagnosed with breast cancer late last summer after bumping into her stair railing. “Initially, I didn’t think anything of it but after a few days I was still in pain so I went to a clinic to have it looked at – that was when the nurse found a lump.”

Kathy was sent for a mammogram that afternoon and the results indicated a presence of cancer in her breast.  She was quickly connected with a surgeon to have her breast removed and shortly thereafter began receiving chemotherapy four times a week at the Durham Regional Cancer Center.

“It’s a very manageable commute for me to the centre for my treatment and all of the clinical staff – as well as the Auxiliary volunteers - have been extremely informative, attentive and positive throughout my care.”

Kathy’s family and friends have been another great support system throughout this experience. Last fall, several family and friends participated in a local cancer fundraising run in her honour.

“It’s been great to have my husband, children and grandchildren so involved in my recovery,” she said. “I haven’t let this define me; I have a positive health care outlook and I’m ready for the next chapter.”

Kathy will be finished with her treatment in late March and is looking forward to hosting some family dinners and celebrating with a nice glass of wine!

Seeing the Value in the Patient Experience

 

IreneAt Lakeridge Health, we are constantly working to ensure that people accessing our services have the best possible patient experience – and we believe that effective communication and expectation setting is a large part of that experience.

After a consultation with her eye doctor last summer revealed she had cataracts, Arlene Lowe was connected with Dr. Manjula Misra at Lakeridge Health’s Bowmanville Hospital to discuss the procedure.

“During my pre-consultation Dr. Misra explained everything to me in great detail, she was patient and didn’t dismiss any of my questions.”

Arlene, a Northumberland County resident was happy to travel an hour to the Bowmanville Hospital, located near her daughter Kimberly’s house, to have her cataracts removed.

“I arrived at the hospital at quarter to seven in the morning. I was feeling a little nervous about my procedure but the technicians and nurses were extremely understanding and immediately put me at ease,” she said. “They knew I was a diabetic so they also made sure to check my blood sugar levels. Then I climbed on a cot, was administered some anesthetic and next thing I know we were driving home just over an hour later!”

The Eye Care Centre at the Bowmanville Hospital is a regional centre of excellence bringing together a highly specialized health care team to help people regain clearer vision.

Arlene says her care team made her feel at ease and informed for the duration of her care. She has since made a full recovery. “I can even drive at night now, which is a nice treat after 15 years of wearing glasses 24/7!”

Committed to Exceptional Patient Experiences

Patient StoriesAt Lakeridge Health, we recognize that much of the time spent in health care facilities can be challenging and that is why we do our best to create a positive patient experience. 

Take Tom Geary, an Ajax-Pickering resident who recently received hip replacement surgery. “I’ve only received treatment in a hospital once before this operation, which was when I was four years old, but that was 70 years ago so I can’t say I knew what to expect going in for this surgery.” 

Tom was admitted midday on February 6, 2018, and was taken from registration promptly through to his procedure. 

Tom spent the next 48 hours in recovery and was even the subject of a ‘teach-in’ with nursing students from the local college. “All six women gathered around my bed attentively to watch my dressing being changed, while the lead teaching nurse walked them through each step of the process. It was an interesting experience to see these future health care professionals being educated.”

Tom appreciated having clinical staff by his side throughout his health care experience. “My care during recovery was exceptional and I was impressed by the dedication of my nurses – Caryn and Chantelle. Even in the middle of the night, they were there to check my vitals and make sure nothing went wrong.” For now, Tom is focused on making a full recovery by taking some time to catch up on his reading and starting his physiotherapy rehabilitation.

Life After Breast Cancer

 

Life after breast cancerAt Lakeridge Health, we recognize that much of the time spent in health care facilities can be challenging, which is why we do our best to create a positive patient experience.

In November 2016, just after her 80th birthday, Pickering resident, Joyce Perrin, was diagnosed with breast cancer and started treatment. Joyce said, “It definitely wasn’t the type of birthday gift I had been hoping for.”

Joyce, who had a long and distinguished career in the health care industry, persevered through treatment and took cancer on directly! She credits a large part of her recovery to the continuity and quality of care she received during her treatment across the Lakeridge Health system.

“My surgeon talked with the oncologist before the surgery to ensure that everyone was on the same page,” says Joyce. “The integrated approach between my care team at Ajax Pickering Hospital, who performed the surgery, and my care team at the R.S. McLaughlin Durham Regional Cancer Centre, where I received treatment, was seamless. The high degree of respect between nurses and doctors, the exceptional access to information and the positive and empathetic nature of clinicians, staff and volunteers have made all the difference.”

Joyce also attributes much of her recovery success to the support of the staff who helped create a positive experience and community services, like the Hearth Place Cancer Support Centre. “Hearth Place is an excellent community program, they run several integrated education sessions on site with staff from the cancer centre and provide the ongoing emotional support required after treatment.”

Joyce is now in recovery and moving toward living life to the fullest, She has even taken on a leadership role as an Ambassador for After Breast Cancer, another community organization that played a role in her recovery, and was recently featured as one of the foundation’s charity calendar girls!

 Committed to Exceptional Patient Experiences

Committed to Exceptional Patient Experiences At Lakeridge Health, we recognize that time spent in health care facilities can be unexpected, and challenging, and we are constantly working to ensure better health outcomes in our communities, and the Durham Region at large.

Take Andrea Traynor,,a Bowmanville resident who had an unfortunate run in with a zipline in Mont Tremblant last summer. Andrea returned home to Lakeridge Health’s Bowmanville Hospital where they confirmed she had a fracture, but that was only the beginning.

Three weeks after her ankle fracture, Andrea was beginning to have severe back pain. She returned to the Bowmanville Hospital Emergency Department, explained her symptoms to the triage nurse, and mentioned she broke her ankle a few weeks before.

"In that moment, the triage nurse dropped her post, and wheeled me in," says Andrea, "She told me, ‘I think you have a blood clot in your lung’."

With time working against Andrea, the doctor confirmed the triage nurse’s assessment – she had a blood clot, caused by her ankle fracture. She was quickly admitted to Bowmanville Hospital and administered blood thinners immediately.

"The doctor told me it was a pulmonary embolism, which is something you definitely don’t want to Google," says Andrea, "It was at that moment I realized the gravity of the situation."

Andrea says her care team made what was the most terrifying experience of her life, manageable. She has since made a full recovery.

"In a small town, you may wonder what the care will be like, but the Bowmanville hospital provided top notch care and service," says Andrea, "I truly believe the team that day saved my life." 

Paul Puky’s Dialysis Journey 

 

Paul Puky's Dialysis JourneyAt Lakeridge Health, we recognize that much of the time spent in health care facilities can be challenging and that’s why we do our best to create a positive patient experience. For many of our patients, like Paul Puky, accessing and receiving health care is a consistent part of their daily schedule so it’s important that we get it right!

Paul is an adventuresome 92-year-old dialysis patient (some of his hobbies include ice skating and stamp collecting!) who was diagnosed 20 years ago by Dr. George Buldo, a nephrologist at the Whitby Hospital. Since his initial diagnosis, Paul has been undergoing dialysis treatment for several hours a day three times a week. His nurse Joy, who has been treating Paul for the past 15 years, notes enthusiastically, “Paul is extremely well disciplined and regimented, he even asks if there’s room for improvement on his blood work! All of his support team think he’s an exemplary patient!”

Paul and his doctors both had a lot invested in their patient relationship, and when moved Paul moved out of the Whitby community, his treatment location shifted to his new hometown of Peterborough, but with the continued support of his Whitby doctors. Lakeridge Health’s regional health care model supported the patient’s preferences while ensuring continuity of care. Even now, 20 years later, Paul remembers his first visit and diagnosis!

One Step at a Time

One Step at a TimeChronic pain, reduced mobility and the reliance on crutches and a walker led to a full knee replacement for Susan MacArthur. She was supposed to be discharged three days after her surgery at Lakeridge Health in Oshawa but after suffering complications, her stay was extended.

"The nursing staff told me I would be starting rehab. I said 'what's rehab?' I had never been to rehab in my life," said Susan.

For nearly six weeks, the Whitby resident regularly worked on strengthening her leg and upper body while temporarily using a wheelchair. Her training was slow and steady- Physiotherapist, Lisa Henry and Occupational Therapist, Eunice Yoshiki helped improve Susan's strength and flexibility, along with her mood and confidence.

"They were amazing, helping me deal with any anxiety I had throughout this process. They praised me for every milestone I hit, big or small," adds Susan.

During her time in the rehabilitation unit in Oshawa, Susan had the chance to speak with others who were experiencing similar challenges and felt a sense of family among other patients and staff. Their positivity and determination gave her an extra push to work even harder to re-learn how to stand and walk. She's now looking forward to running errands and walking her dog on her own.

"The care was amazing. If I ever need to return for treatment, I'd come back to rehab in a minute!" 

Vivian Arana's Story

Vivian Arana's StoryVivian Arana learned early that her pregnancy was going to be challenging.

"I was diagnosed with Deep Vein Thrombosis, preeclampsia and was borderline eclamptic," says Vivian.

She was admitted to Mount Sinai toward the end of her pregnancy and required an emergency C-section giving birth to her daughter Emma at just 30 weeks. Vivian was discharged from Mount Sinai shortly after, but Emma still required care in their Neonatal Intensive Care unit (NICU).

"It was important for me to be there for Emma, but I didn't live close to Mount Sinai," says Vivian. "I was still recovering myself from having a C-section and wasn't feeling 100% yet. Relying on other people to take me from Ajax to Toronto was an absolute nightmare." 

After looking into preemie care options close to home, Vivian advocated to have Emma transferred to Lakeridge Health's Ajax-Pickering Hospital as soon as it was safe to do so. 

Emma was in the NICU at Ajax-Pickering Hospital for nearly a month as the hospital team there worked to get her to a healthy body weight. It meant Vivian could stay overnight at the hospital as often as she liked and her 11-year-old daughter Bella could visit too. 

"Watching her baby sister in the hospital was especially hard for Bella, but the nurses cared for her too," remembers Vivian. "One nurse even gave Bella a special journal to help her cope with her feelings." 

Emma was recently discharged from Ajax-Pickering hospital and has just passed her original due date. "She's still tiny, but she is growing well," says Vivian. 

Alan Ely's Story

Alan Ely's StoryTwice a week, Alan Ely and his wife Marsha depart from their home in Beaverton for Oshawa where Alan spends the better part of his afternoon in physiotherapy after having knee replacement surgery six weeks ago.

"We pack a lunch and we make a kind of picnic out of it. It's become a nice time for us together," says Alan.

With the temporary closure of Port Perry Hospital, Alan's physiotherapy now takes place at Lakeridge Health's Ambulatory Rehabilitation Centre at 58 Rossland Road. It's added another 30 minutes to his commute but Alan says he doesn't mind at all because he still gets to see Danielle Perrault, the same physiotherapist he has been working closely with in Port Perry.

"Being able to still see Danielle is critical for me," he explains. "Danielle understands what I'm going through and she's someone whom I trust to tell me what I need to do to get better."

In fact, it was Danielle who called him the morning after the rooftop fire at Port Perry Hospital to reassure him his physiotherapy could continue uninterrupted at another Lakeridge Health location. Danielle says, like Alan, the majority of her patients have chosen to resume their physiotherapy in Oshawa even with the extra travel.

"We have a good rapport with our patients," she adds. "We get a lot of returning people and many of them come from the more rural areas like Beaverton, Cannington and Sunderland. Patients are often referred to us following post-surgery to continue therapy, critical to ensuring a successful recovery."

One of two physiotherapists at Port Perry Hospital, Danielle has worked at every Lakeridge Health location except Rossland Road, until now. Being able to bring her Port Perry patients with her to Oshawa has helped Danielle adapt to different surroundings too.

"I don't feel like I'm so displaced," she adds. "I'm able to tell my patients, 'This is even new for me too.'"

Help For Hunter

Help for HunterA persistent cough, vomiting and ongoing respiratory issues lingered for weeks for six month-old Hunter. After two different hospital visits and little improvement, Hunter's mother, Kora Kozai decided to drive from their Scarborough home to the Emergency Department at Lakeridge Health in Oshawa.

"The doctor ordered blood work and a chest X-ray and the results were given to us almost immediately," said Kozai. "It was a seamless, easy procedure. My son was diagnosed with pneumonia, given a prescription for antibiotics and a follow-up appointment with a paediatrician in Oshawa the next day."

The stay-at-home mom of two young boys says she made the decision to make the 45-minute late-night drive to the Oshawa Hospital after hearing positive reviews about its Emergency Department and in particular, the Paediatric Acute Referral Clinic, which gives families quick access to a paediatrician.

"I would choose Lakeridge Health in Oshawa in a heartbeat, every time because of the nurses and doctors who work there. Even at three in the morning, they're happy, crisp, and ready to help," says Kozai. "I don't feel like I'm just a number there. I feel like I'm a real person who people care about."

The Port Perry Experience

The Port Perry ExperienceDelivering close to home was something Alissa Reid had hoped for. She was nearing the end of her first pregnancy and the short drive from her house to Port Perry Hospital allowed for better peace of mind. But on August 25th, the temporary closure of Port Perry Hospital quickly changed her birth plan.

"I was about 37 weeks along and I was completely shocked when I heard about the fire at Port Perry Hospital," says Reid. "I didn't plan on going anywhere else."

Nearly three weeks later, Baby Violet was born around 3:30 a.m. at Lakeridge Health in Oshawa by a Port Perry physician, one of many new processes that have been developed for patients and families affected by the Port Perry Hospital fire.

All services at Port Perry Hospital are now being delivered at other locations within our hospital system while Lakeridge Health works to restore and reopen the Port Perry Hospital.

"We understand that some of our new moms from Port Perry are disappointed that they have to change their birth plans," says Julie Rojas, Patient Care Manager of the Birthing Suite in Port Perry and Oshawa. "We've worked with our physician partners at Medical Associates in Port Perry to ensure that a Port Perry physician is on-call 24 hours a day to care for labouring Port Perry moms in Oshawa."

"We want patients and families from Port Perry to receive the best experience possible," she adds.

Approximately 30 babies are delivered each month at Port Perry Hospital. With the on-call rotation, Port Perry moms may not be paired with the same Port Perry physician who provided their prenatal care.

"You're still getting the Port Perry experience and other than relocating, it's been wonderful," says Alissa.

 Home in Time for Easter

Laverne HarveyIf Laverne Harvey looks happy, it's because he's going home tomorrow - just in time to spend Easter Sunday with his family.

Laverne has been in hospital since Oct. 15 being treated for a severe infection to his artificial hip. He and his wife Lois joke that they've come to know every corner of Lakeridge Health, with him having been treated in Emergency, Critical Care, Surgery, Dialysis and Rehabilitation.

"The care we've received has just been great. We've been very well looked after," said Laverne. He Credits his care team with helping him "learn how to do everything again" especially his physiotherapist Lisa Henry, Rehabilitation Assistants Denise McMillan and Michelle Theriault and Occupational Therapist Eunice Yoshiki. 

 

 

 

Lakeridge Health Physicians and Staff Receive Education Awards