Privacy at Lakeridge Health

For information on how to access your personal health information (copies of your health records), please click here.

For information on how to access non-health records, please click here.

To contact the Privacy Office, please click here.

Your Privacy

Lakeridge Health is committed to protecting patient privacy and places the highest value on maintaining the confidentiality and security of personal health information (PHI).

We’re proud to partner with six other hospital organizations in the Central East region to provide patients with a single, unified digital health record through the Epic Clinical Information System.

For more information about how we collect, use and disclose your personal health information please see our Privacy Notice.

Important Information

  • We take steps to protect your personal health information during use, collection, disclosure, retention, and destruction.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

Requesting Access to Information under FIPPA

You may request access to information at Lakeridge Health under the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA provides members of the public with a general right of access to information within our hospital’s custody or control as of January 1, 2007 (with limited exceptions and exclusions).

Anyone can make a formal request under FIPPA by mailing or delivering a written request to Lakeridge Health’s Privacy Office at:

Privacy Office – Lakeridge Health
1 Hospital Court

Oshawa, ON L1G 2B9

Request to Access General Records Form

For your request to be considered complete it must meet the following criteria:

  • Be made in writing and directed to Lakeridge Health’s Privacy Office.
  • Include a $5.00 application fee in the form of a cheque or money order made out to Lakeridge Health.
  • Provide enough detail for Lakeridge Health staff to locate the information you are requesting with a reasonable search. If we require additional information, you will be contacted.

In addition to the $5 application fee, the fees listed below may also apply to your request (as permitted by FIPPA). For each access request received, Lakeridge Health will provide you with a fee estimate. If the fees associated with your request are estimated to exceed $100, we will require a 50 per cent deposit prior to proceeding. We will always advise you of any fees up-front, before processing your request.

Fees for Access to Information Services
Service TypeFee
Search Time $7.50 per 15 minutes required to search and retrieve records.
Record preparation $7.50 per 15 minutes required to prepare records for release.
Photocopying 20 cents per page
Computer programming $15.00 per 15 minutes if needed to develop a program to retrieve information.
Discs/CDs $10.00 each
External Costs Any other costs incurred in responding to a request for access to a record
Shipping Actual costs to deliver as indicated by requestor.

For more information, please contact the Privacy Office.

How to Contact Us

Contact our Privacy Officer for more information about our privacy protection practices, or to raise a concern you have with our practices at:

Privacy Officer, Lakeridge Health

1 Hospital Court, Room GB2 010
Oshawa, ON L1G 2B9

Telephone: 905-576-8711 extension 32757 or 34367
Fax: 905-721-4833