We Want to Hear From You

At Lakeridge Health, we believe positive patient experiences are the result of open communication, mutual respect and partnership between our team members and physicians and the patients, residents, families, and essential partners-in-care (EPCs) that we care for.

We care about your experience at Lakeridge Health and want to hear from you. Our Patient Experience Specialists are here to offer you a safe space to ask questions and share compliments, suggestions, or concerns about your experience at any of our locations.

Click here to read Lakeridge Health's full Patient and Family Feedback Policy and Procedures

How can you share your feedback with us?

Our Patient Experience Specialists are here to listen to you and ensure your feedback is shared with the appropriate leadership team, as well as assist with any inquiries you may have regarding your care experience.

You can share your feedback in a variety of ways:

Via this online form

By telephone: at (905) 576-8711, extension 34402

By mail: Lakeridge Health - Patient Experience Department 

1 Hospital Court, Oshawa, ON.  L1G2B9

In person: Patient Experience Office, Oshawa Hospital

1 Hospital Court

1st Floor, D Wing

Oshawa, ON

Office hours:

Monday to Friday: 8:00am - 4:00pm

Closed on weekends and statutory holidays

All other sites: By appointment only

When should you contact the Patient Experience Specialists?

  • When you have a compliment about your experience.
  • When you have concerns about your experience.
  • If you have ideas or suggestions to share with us about any Lakeridge Health services.
  • When you want to know your rights as a patient, resident, client, visitor, family member, or essential partner-in- care.
  • When you need assistance in communicating with your health-care team.
  • When you would like further follow-up or are not satisfied after speaking with your health-care team.

What can the Patient Experience Office do for you?

  • Listen to your experience and provide support.
  • Assist you in getting the information you need.
  • Offer assistance to address issues or problems while responding to your concerns.
  • Ensure that your feedback is shared with the appropriate leadership team.
  • Support partnership and open communication.

Lakeridge Health is committed to working with you in a fair and timely manner.