Patient Declaration of Values

Lakeridge Health is committed to providing our patients and their families with a safe, high-quality care experience at our hospitals and to continuously improve in order to do so. 

Lakeridge Health, in consultation with the public and the Patient and Family Experience Advisors who actively participate in the Lakeridge Health Patient and Family Experience Advisory Council, has re-developed our statement outlining what patients and their families' value. This statement, known as the Patient Declaration of Values, will ensure our patients' needs are well considered throughout their care journey. 

Click here to read the Excellence Care for All Act

At Lakeridge Health, patients, families, visitors, staff, physicians and volunteers will:

• Be treated with kindness, dignity and respect

• Value safe patient care

• Share information appropriately, clearly and confidentially

• Respect informed decisions about care

• Work together to support the plan for patient care

• Welcome and value comments, concerns and questions

The Patient Declaration of Values closely aligns with the "4 Core Principles of Patient and Family-Centred Care" as outlined by the Institute for Patient and Family-Centred Care.

Patient and family-centered care is an innovative approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and providers. Patient and family-centered care applies to patients of all ages, and it may be practiced in any health care setting.

Principles of Patient and Family Centered Care

Dignity and Respect. Health care practitioners listen to and honor patient and

family perspectives and choices. Patient and family knowledge, values, beliefs and

cultural backgrounds are incorporated into the planning and delivery of care.

Information Sharing. Health care practitioners communicate and share complete

and unbiased information with patients and families in ways that are affirming and

useful. Patients and families receive timely, complete, and accurate information in

order to effectively participate in care and decision-making.

Participation. Patients and families are encouraged and supported in participating

in care and decision-making at the level they choose.

Collaboration. Patients and families are also included on an institution-wide basis.

Health care leaders collaborate with patients and families in policy and program

development, implementation, and evaluation; in health care facility design; and in

professional education, as well as in the delivery of care.