Frequently Asked Questions

Below are some frequently asked questions about our Volunteer Resources program. If you have additional questions, please email or call 905-576-8711 ext. 33310.

I submitted my volunteer application form, but I haven't heard from you yet.

Thank you for your interest in volunteering with us. We review all applications and contact prospective volunteers as soon as we have updates available. Depending on the volume of applicants, it may take several weeks for us to get back to you. We appreciate your continued patience and look forward to connecting with you.

How long does it take to complete the intake and screening process? How soon can I start volunteering?

The intake process can take anywhere between six to eight weeks and includes a pre-screening call, interview, online orientation and training modules, police check, policy sign off, and proof of at least three doses of the COVID-19 vaccination, etc. When all this is completed, you will be ready for in-person hospital training and role orientation. (Please note, Lakeridge Gardens volunteers must also obtain or provide proof of a 2-step TB test per the Ministry of Long-Term Health’s requirements.)

I am very busy. What is the time commitment?

We ask all volunteers to commit to one shift per week on a set day and time, and our shifts do not exceed more than 4 hours. During your interview, a Volunteer Resources team member will review our opportunities and work with you to match a role that aligns with your availability. While our volunteers fill important roles in our hospitals, duties are general in nature and you will not perform any type of direct patient care or obtain direct experience in your field of study through volunteering.

Will I be able to observe medical procedures or shadow staff as part of volunteering?

 No. Observing and shadowing is not part of any volunteer roles.

I have received professional training (e.g., nurse, physician, physiotherapist, counsellor, etc.). Can I volunteer in my health care field?

While we welcome volunteers with a background in health care, volunteer role duties are general and do not offer an opportunity for you to practice your professional skills. Your role will provide you with an opportunity to experience a Canadian health care environment but it will not provide you with an opportunity to practice or develop clinical or technical skills.

I would like a job with Lakeridge Health. If I volunteer, am I more likely to be hired?

 There is no link between volunteering and our paid positions. This is a common misconception.

Do I need a COVID-19 vaccine to volunteer?

Yes. All in-hospital volunteers are required to provide proof of receiving two doses of the COVID-19 vaccine, plus proof of at least one booster. Lakeridge Health also encourages all team members to receive an annual flu shot. Volunteers must provide proof of vaccination during the onboarding process before they come into any Lakeridge Health facility for training.

Am I required to provide my own personal protective equipment (PPE)?

No. Lakeridge Health will provide all necessary PPE. At this time, volunteers are required to wear a mask, and may be required to wear eye protection for roles with direct patient contact.

Can I complete my 40 hours of required volunteer service for high school with Lakeridge Health?

No. At this time our high school student volunteer program is on hold. Please visit Lakeridge Health’s volunteer page for program updates when they are available.

Is there a cost to volunteer?

We require a police record check with the Vulnerable Sector Screening for all volunteers over 18 years of age. Volunteer Resources will provide you with a letter of support to submit to the police department, so the cost to you is at the volunteer rate of $20. Please note, Lakeridge Health is unable to reimburse for you this cost. Adult volunteers are also responsible for purchasing an Auxiliary/Association smock to wear while volunteering, so they are easily identified as a volunteer. Costs for the smock vary between hospitals, but it is generally between $5 to $25.

Do volunteers pay for parking?

No. While on shift, volunteers do not pay for parking. Volunteer Resources will help you activate your Lakeridge Health photo ID badge for parking through our parking vendor, which will give you access to the parking lots for free. Note: volunteers park in the same areas as paid team members.

I don't know how to complete all of the steps in your process.

Don't worry! A Volunteer Resources team member will help you through this process. To start, complete the online application form when it is available. You can reach us by emailing if you require assistance completing the application form.