Frequently Asked Questions

Below are some frequently asked questions about our Volunteer Resources program. If you have additional questions, please email volunteer@lh.ca or call 905-576-8711 ext. 33310.

I submitted my volunteer application form, but I haven't heard from you yet.

Thank you for your interest in volunteering with us. We review all applications and contact prospective volunteers as soon as we have updates available. Depending on the volume of applicants, it may take several weeks for us to get back to you. We appreciate your continued patience and look forward to connecting with you.

How long does it take to complete the intake and screening process? How soon can I start volunteering?

The intake process can take anywhere between six to eight weeks and includes a pre-screening call, interview, online orientation and training modules, references, police check, policy sign off, TB testing and proof of COVID-19 vaccination, etc. When all this is completed, you will be ready for in-person hospital training and role orientation.

I am very busy. What is the time commitment?

We ask all volunteers to commit to one shift per week on a set day and time. During your interview, the Volunteer Resources Specialists will review our opportunities and work with you to match a role with your availability. Most of our volunteer opportunities are during weekday daytime hours. Volunteer shifts do not exceed four hours. While our volunteers fill important roles in our hospitals, duties are general in nature and you will not perform any type of direct patient care. You will not get direct experience in your field of study through volunteering.

Will I be able to observe medical procedures or shadow staff as part of volunteering?

 No. Observing and shadowing is not part of any volunteer roles.

I have received professional training (e.g., nurse, physician, physical therapist, counsellor, etc.). Can I volunteer in my health care field?

While we welcome volunteers with a background in health care, volunteer roles are general and do not offer an opportunity for you to practice your professional skills. Your role will provide you with an opportunity to experience a Canadian health care environment but it will not provide you with an opportunity to practice or develop clinical or technical skills.

I would like a job with Lakeridge Health. If I volunteer, am I more likely to be hired?

 There is no link between volunteering and our paid positions. This is a common misconception.

Do I need a COVID-19 vaccine to volunteer?

Yes. All in hospital volunteers are required to provide proof of receiving two doses of the COVID-19 vaccine, plus proof of booster. We also encourage the annual flu shot. Volunteers must provide proof of vaccination during the onboarding process before they come into any facility for training.

Am I required to provide my own personal protective equipment (PPE)?

No. Lakeridge Health will provide all necessary PPE. At this time, volunteers are required to wear a mask, plus eye protection for roles with potential patient contact.

Can I complete my 40 hours of required volunteer service for high school with Lakeridge Health?

No. At this time we ask that all volunteers commit to a minimum of six months of service. Our summer student volunteer program (both high school and college/university) remains on hold.

Is there a cost to volunteer?

We require a police record check for all volunteers over 18 years of age. You will receive a letter to provide the police department detailing why a police check is required. If a vulnerable sector check is required, the current rate $20. Lakeridge Health is unable to reimburse you for this cost. Adult volunteers are also responsible for purchasing an Auxiliary smock to be worn while on shift to be easily identifiable as a volunteer. Costs for the smock vary between hospitals, but they generally cost between $5 to $25.

Do volunteers pay for parking?

While on shift, volunteers do not pay for parking. This is activated by a new volunteer with the Parking office and is attached to the hospital issued photo ID badge.

Can we volunteer as a group or family?

At this time, we are not currently accepting groups or families of volunteers. Continue to check the website as these opportunities may become available in the future.

I don't know how to complete all of the steps in your process.

Don't worry! Our Intake Associate will help you through this process. It is much easier than it looks. To start, complete the registration form when it is available. You can reach us by emailing volunteer@lh.ca or by calling 905-576-8711 ext. 33310 if you require assistance completing the application form.