Your Privacy

Integration Update 

Effective December 1, 2016 the current Rouge Valley Health System - Ajax/Pickering hospital will become part of Lakeridge Health. This notice is intended to inform you of how records of personal health information will be managed while protecting your privacy and ensuring that your care providers have timely access to your records.

Effective December 1st, 2016:

  • Lakeridge Health will assume custody of all records of personal health information previously under the custody of Rouge Valley Health System - Ajax/Pickering hospital.  This includes hardcopy and paper records and all electronic records.
  • All hardcopy or paper records at the Ajax/Pickering hospital will remain in their current locations and maintained by Lakeridge Health.
  •  Access to all electronic records will remain in place and be provided to those staff and physicians of Rouge Valley Health System and Lakeridge Health as required for the purposesof care or as permitted by law.
  • Requests for copies or access to records of personal health information will continue to be directed to the Health Information Management departments at each respective hospital.  To rquest access to your information contact the Health Information Management Department through our Release of Information (ROI) Specialists:
    • Ajax Pickering/Oshawa/Whitby/Bowmanville/Port Perry: (905) 576-8711 ext. 4367
  • Privacy concerns can be directed to the Lakeridge Health Privacy Office at (905) 576-8711 ext. 4367 or 2757.

Please contact the Lakeridge Health Privacy Office for more information. 

We Protect your Information

To deliver quality health care, we need to collect some personal information about you and your family. Examples of personal information are: your name, your address, your health card number and your health history. We are legally obligated to keep this information private and secure.

Lakeridge Health has a privacy policy that sets out how we can collect, use and share your information. This policy is based on the law.

Ask a Question about Privacy

We believe that it's important that you know how your personal health information is used, how it is protected and how you can access it.

For more information, you can read our privacy FAQ or contact our Privacy Manager.

Access your Personal Health Information

You can access your personal health information by contacting our release of information specialists.

Report a Privacy Concern

If you have a privacy concern, you can report it directly to the Privacy Manager by mail, phone, fax or email. We will investigate your concern and follow up with you as needed.


Manager of Privacy and Records Management - to ask a question or report a privacy concern

905-576-8711 ext. 2663
Lakeridge Health Oshawa
1 Hospital Court, Room 18LG
Oshawa, ON L1G 2B9

Email the Privacy Office 

Release of Information Specialists - to access your personal health information

Cancer Centre
Phone: 905-576-8711 ext. 4519
Fax: 905-721-6100

Phone: 905-576-8711 ext. 4174
Fax: 905-721-4753

Phone: 905-623-3331 ext. 1340
Fax: 905-697-4689

Port Perry
Phone: 905-985-7321 ext. 5546
Fax: 905-721-6100

You can also print off a copy of the consent to disclose personal health information form (PDF).

Information and Privacy Commissioner of Ontario - to escalate a concern

2 Bloor Street East, Suite 1400
Toronto, ON M4W 1Z8