Your Privacy

Privacy Notice 

Lakeridge Health is committed to protecting patient privacy and places the highest value on maintaining the confidentiality and security of personal health information (PHI).


Collection of Personal Health Information

We collect personal health information about you directly from you or from the person acting on your behalf. For example, the personal health information that we collect may include your name, date of birth, address, health history, records of your hospital visits and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.


Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:

• Treat and care for you;
• Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others);
• Administer and manage our internal operations;
• Conduct risk management activities;
• Conduct quality improvement activities (such as sending patients satisfaction surveys);
• Teach;
• Compile statistics;
• Comply with legal and regulatory requirements;
• Fulfil other purposes permitted or required by law;
• Inform visitors or callers so they can locate you in the hospital*;
• Fundraise to improve our healthcare services and programs*, and;
• Inform a religious or spiritual advisor who may visit you in the hospital.*

*If you do not want information disclosed for these purposes, please tell the staff member registering you, a member of the healthcare team or contact the Privacy Officer.


Your Choices

You may access and correct your personal health records or withdraw your consent for some of the above uses and disclosures (subject to legal exceptions) by contacting our Release of Information (ROI) Specialists:

Ajax Pickering

  • (905) 683-2320 ext. 1488

Oshawa/Whitby/Bowmanville/Port Perry

  • (905) 576-8711 ext. 4174

Durham Region Cancer Centre

  • (905) 576-8711 ext. 4519


Important Information

  • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.


How to Contact Us

Contact our Privacy Officer for more information about our privacy protection practices, or to raise a concern you have with our practices at:

Privacy Officer, Lakeridge Health
1 Hospital Court, Room GB2 010
Oshawa, ON L1G 2B9

Telephone: 905-576-8711 extension 2757 or 4367
Fax: 905-721-4833
Email: privacy@lakeridgehealth.on.ca
Website: www.lakeridgehealth.on.ca

You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8

Telephone: 800-387-0073
Fax: 416-325-9195
Email: info@ipc.on.ca
Website: www.ipc.on.ca