Patient and Family Experience Advisors

Patient and Family Experience Advisors

What is a Patient and Family Experience Advisor?

PFEAs are volunteers who share their unique thoughts and perspectives to ensure the voices of patients and families are heard.  They provide input to Lakeridge Health staff about policies, programs and practices that affect patient care and services.

What our PFEA’s do at Lakeridge Health

  • Story Sharing - Advisors talk about their health care experiences with physicians, staff, and other patients.
  • Committee Work - Advisors participate in committee meetings with leadership and staff.
  • Patient Education Materials and On-line Advising - Advisors review or help create materials that patients and family members can understand and use either in person or responding to on-line questions.
  • Short-Term Projects - Advisors partner with staff on short term projects or focus groups to help improve services.
  • Serve on a Patient and Family Advisory Council - Advisors meet with other patients, family members and staff to discuss and plan changes to improve hospital quality and safety.
  • New Staff Recruitment and New Employee Orientation - Advisors partner in the process to recruit, hire staff and present the concept of patient and family centred care.

If you are interested in making a difference in the quality of health care, here are the general steps to becoming a Patient and Family Advisor at Lakeridge Health:

  1. Register for information sessions by emailing
    The next information session is: November 13, 2019.
  2. After attending the information session, prospective advisors will be provided with an LH Volunteer application.  Review, complete and submit the application.
  3. The Patient Experience office will contact you to schedule an interview.
  4. Complete and submit all necessary documentation.
  5. Participate in mandatory Patient and Family Advisor orientation.

If you have questions about the program, please contact the Patient Experience consultant at or 905-576-8711 ext. 32434

Advisor Handbook