Patient and Family Experience Advisors

What is a Patient and Family Experience Advisor (PFEA)?

PFEAs are volunteers who share their unique thoughts and perspectives to ensure the voices of patients and families are heard. They provide input to Lakeridge Health teams about programs and practices that affect patient care and services.

What our PFEA’s do at Lakeridge Health

  • Story Sharing - PFEAs talk about their health care experiences with physicians, teams, and other patients.
  • Committees and Councils - PFEAs participate on committees, councils and working groups with leadership and teams.
  • Patient Education Materials - PFEAs review or help create materials like pamphlets and brochures that are provided to patients and family members.
  • Short-Term Projects - PFEAs partner with teams on short term projects or focus groups to help improve services.
  • Serve on a Patient and Family Advisory Council - PFEAs meet with other patients, family members and team members to discuss and plan changes to improve hospital quality and safety.
  • Recruitment - PFEAs partner in the process to recruit team members and present the concept of person and family-centred care.

To learn more about the Patient and Family Experience Advisor program, please read our Advisor handbook.

To apply to be a PFEA or if you have any questions please contact Lina Reid, Patient Experience Consultant at or at 905-576-8711 extension 32434.