About MyChart

As of December 3, 2021, a new MyChart is coming to Central East Ontario!

Lakeridge Health is implementing a new electronic health record and patient portal on December 3, 2021. This new patient portal is called MyChart.  It is not the same MyChart we currently offer to patients. 

What does this mean for you if you are currently using MyChart™?  

  1. As of January 31, 2022, the current version of MyChart™ will no longer include any of your health records  from Lakeridge Health. This includes test results, blood work or clinical notes written by your healthcare team.   
  2. You can sign up for the new version of MyChart as of December 3, 2021.  A list of what this MyChart has to offer you is included below.  Ask your healthcare team for information on how to sign up. 
  3. You can close your current MyChart™ account by calling 1-833-221-2202 or emailing support@mychart.ca. You need to provide your:
  • first and last name
  • date of birth
  • gender 
  • email address used to create your account 
  • OHIP number

You can choose to keep this MyChart™ account if it was combined with an account from another hospital. 

For patients of the Durham Regional Cancer Centre/Central East Regional Cancer Program                               As of November 22, appointments scheduled after December 2, 2021 will not appear in the appointment calendar of the current MyChart™.

 With our new MyChart, you can:

Access your health records in one place.  This includes: 

  • A summary of your hospital visits
  • Bloodwork results (last 3 years)
  • Test results (last 5 years)
  • Clinical notes written by members of your healthcare team (last 7 years for doctor’s clinical notes)
  • A calendar of your appointments
  • A list of your medications

 View your health records from Lakeridge Health and any one of these partner hospitals:

  • Campbellford Memorial Hospital
  • Haliburton Highland Health Services
  • Northumberland Hills Hospital
  • Peterborough Regional Health Centre
  • Ross Memorial Hospital
  • Scarborough Health Network


What does the current MyChart™ offer you?

MyChart™ is a secure online website that lets you see your health record. It is being used by the Durham Regional Cancer Centre (DRCC) and Lakeridge Health. As a patient of the Central East Regional Cancer Program (this includes the DRCC), you can choose to use MyChart™.

You will be able to see your:

  • Consultation notes written by your oncologist(s):
  • Consultation notes written by any doctor you see at Lakeridge Health.
  • Results of bloodwork done at the Durham Regional Cancer Centre
  • Results of tests done at Lakeridge Health
  • (X-rays, ultrasounds, CT Scans, MRIs etc.).
  • Calendar of appointments. You will only see appointments booked in the Lakeridge Health computer system.

You will be able to complete the Your Symptoms Matter questionnaire before your appointment with a doctor at the cancer centre.

You can let others see your health records. This includes:

  • Your family members/partners-in-care.
  • Your health care team (for example: your family doctor). It is important to talk to your health care team about this.

You can keep a personal record of your health information including:

  • How you are feeling
  • Your allergies
  • Your medications
  • Your blood pressure

How you can register for the current MyChart™

How to register in person if you have an appointment at the Durham Regional Cancer Centre:

  1. Give your email address to any receptionist or clerk in the cancer centre.
  2. In 24 to 48 hours, you will receive an email from the MyChart™ Support Team.
  3. In this email, you will receive a link to the MyChart™ website. You will also receive a Personal Identification Number (PIN), which keeps your health record secure.
  4. Click on the link to open the MyChart™ website.
  5. Information on this website will tell you what to do next. You will be asked for your PIN.

You can also register by:

  • Calling the Health Information Management Department at 905-576-8711 extension 34130.
  • Emailing the My Chart™ Support Team at mychartinfo@lh.ca

Call or email the MyChart™ Support Team if you:

  • Need more information about MyChart™
  • Have questions about MyChart™
  • Want to let your family members/partners-in-care or healthcare team see your health record on MyChart™
  • Want to see your health records from two different hospitals on MyChart™
  • Have a problem using MyChart™

For more information: