Orchard Villa COVID-19 Updates

Updates on Progress Responding to the Outbreak and Improving Outcomes for Residents

Last Updated: May 30, 2020

On April 21, Durham Region Medical Officer of Health, Dr. Robert Kyle, issued an Order under the Ontario Health Protection and Promotion Act to Orchard Villa in Pickering to address the immediate risk of COVID-19 to residents and staff of this home. In collaboration with the Durham Region Health Department, Lakeridge Health is working closely with Orchard Villa to provide the necessary supports to help decrease and eliminate the risks to health associated with the current COVID-19 outbreak. This includes leading monitoring, investigating and response to the outbreak.

Statement on Canadian Armed Forces Report

On May 26, the Canadian Armed Forces provided a report on the state of long-term care in Ontario to the provincial government. Coverage included Orchard Villa. Below is a statement on the report from Lakeridge Health.

Lakeridge Health Statement on Canadian Armed Forces report about Long-Term Care Homes

Orchard Villa had been managing a COVID-19 outbreak for almost two weeks before a team from Lakeridge Health was brought in to support them. 

Lakeridge Health took immediate actions to begin to manage the outbreak at Orchard Villa when it arrived on site in late April. These included adding dozens of frontline providers to support care to residents along with initiating decontamination (deep cleaning), infection prevention and control measures and ongoing staff education and training on the use of PPE.

We are proud of the dozens of Lakeridge Health hospital staff who voluntarily stepped in to support this important work alongside the Canadian Armed Forces and the Orchard Villa team. 

Together, we have made strides at process improvement, education and re-education to manage the outbreak and put the supports in place to provide the best possible care to residents.

What’s New

Infection Prevention and Control – Strong actions to manage and control the spread of the virus
There has been 100 per cent participation by direct care staff in education and training in areas including appropriate use of personal protective equipment such as masks and gowns, outbreak practices and cleaning high-touch surfaces.

Proactive testing residents and staff
All residents have been tested for COVID-19 and residents who initially tested negative are being retested.  Under the guidance of Lakeridge Health’s Infection Prevention and Control (IPAC) experts, residents with negative tests are being moved to a separate area of the facility from those who are being isolated for COVID-19 to minimize the risk of cross contamination and further spread.  

Residence Deep Cleaning Almost Complete
The deep cleaning and inspection of the entire residence is on track to be completed by June 1, 2020.

Resident/Family Communication and Updates Ongoing
Families are continually kept informed by Lakeridge Health’s Patient Experience Team, with hundreds of personal calls with family members completed to date. The team has been in contact with all family members identified as the key contact for every resident (e.g., Power of Attorney or Substitute Decision-Maker) to provide individualized updates about their loved ones. As well, scheduled ‘virtual visits’ are being offered to ensure families are connected to residents. A regular newsletter is mailed and emailed to these family contacts and made available on Lakeridge Health’s website. 

Staffing Levels Substantially Increased
Health professional and support staffing compliments now meet current standard ratios for long-term care and have stabilized.

News Releases

Updates for Families


Families with questions, please contact Lakeridge Health’s Patient Experience Team:

Media and other public inquiries, please contact Lakeridge Health Communications:

Photos of COVID-19 Response

Photo Gallery: Orchard Villa will appear here on the public site.